Event Processing Overview

The following figure represents a typical set of steps taken by the xMatters system in response to an external event:

Typical Event Flow

Each of the steps is described as follows:

Scripting in xMatters is extremely flexible; the workflows described in this help system have been simplified for illustration purposes. Actual scripting processes and data flow may vary.

The following topics provide more detail on the typical event flow:

Processing Events and Handling Responses

Enhancing Notification Content

Outbound Voice Scripting

Interaction with Notification Recipient

Inbound Voice Scripting

Authenticate Script