Interaction Object

The Interaction object represents an interaction between a User and the xMatters system. This object is used to establish the identity of the User, and is not shared between processes.

Creation Method: Provided as a context object.

Reference Name: @interaction - Callin or Callout script. Pre-load prior to script instantiation.

Scope: Script lifecycle.

Interaction object methods

The following methods are available with the Interaction script object:

authenticatePhoneLogin

checkPhoneLogin

createUserSession

getCompanyName

getInitiatingEvent

getRecipient

isCallInProgress

isSessionTimeout

retrieveInteractionContext

runInteractionScript