@interaction::getInitiatingEvent

Allows a script author to retrieve an event script object for the event which initiated an interaction between the xMatters system and a User. In the case of a voice interaction, a User may have several events to process on the phone, but only one initiating event.

Syntax:

@interaction::getInitiatingEvent()

Parameters:

None

Returns:

(script object) @event

Example:

 

# Create an external message to report connection status

@initiatingEvent = @interaction::getInitiatingEvent()

@connectionEventMessage = @initiatingEvent::createExternalServiceMessage()