Managing Web Service Users

Web service operation requests must specify a valid web service user. All web service user management is performed on the Users tab in the xMatters web user interface.

Web services access

Web service users can access only data specific to their Company; otherwise their data visibility does not have limits that may be enforced by other Roles, such as Group Supervisor. All data is returned as though the request was made by an Administrator with visibility to all the data.

Multiple-Company deployments have an exception to the above rule when a User in the host Company (the "Default Company") is allowed to access web services on behalf of tenant Companies in the deployment. This feature is controlled by the Service Provider Access check box on the Web Service Users details page in the xMatters web user interface. This check box is visible to host-Company Users only.

Adding and modifying Web Service Users

Company Administrators and Users with the Web Service Supervisor Role have the ability to administer web service users. When adding or modifying a web service user, you can specify which web services the User is allowed to use.

When you add a Web Services license to a new or existing xMatters installation, a default web service user account is created with the following credentials:

It is recommended that you change the password for this User, or disable the account, once you have added the web service users for your Company.

To add a Web Service User:
  1. Specify a User ID, Description (optional), and Password.
  2. If you are creating a User in the host Company of a multiple-Company deployment, and want the Web Service User to be able to access web services on behalf of all tenant Companies, select the Service Provider Access check box.
  3. In the Denied Web Services list, select the web services the User should be allowed to access (Ctrl+click or Shift+click to select multiple web services), and then click Add.
  4. Click Save.
To modify or delete a Web Service User:
  1. Click the Users tab, and then click Find Web Service Users.
  2. Use the search page to find the web service user you want to modify or delete.
  3. In the Results table, do one of the following: