Notification Job Control

In Action Script, job control refers to the methods that control the lifecycles of notifications within xMatters Job controls can be issued at three separate levels in xMatters: the incident level, the event level, and the notification level. This section explains how to access the job control methods, and their effects on events, incidents, and notifications.

Notification job control is a necessary part of deploying an integration within xMatters  When a Device has been successfully notified, the system must be told how it should continue notifying the remaining associated recipients; for example:

Notifications are constructed based on inbound events that can be grouped by their incident IDs. Multiple events can share the same incident ID, and job control actions performed at the incident level will affect all events that share the incident ID.

Each event can generate multiple notifications, and job controls issued at the event level will affect all notifications related to the event.

A notification, or job, can be in one of three states in relation to job control:

All scripts must indicate how the system should behave with respect to the ongoing processing of the event.

Event-level job control

Incident-level job control

Notification-level job control

Flow Control

Miscellaneous Script Controls